I wanted to go to the one just off the highway on our way into Espanola. I really like that location. There's a lot of parking space, everything is fresh and tasty, and I can always expect the same friendly service each time I go there.
Not this time.
Hubby stayed in the vehicle, since our 3 year old was sleeping. It was just after 11:30PM. I went in to get us some beverages to keep us awake for the r emainder of our drive home. The place was empty. There was just one other customer apart from me.
I stood at the counter, ready to order. I was really looking forward to our beverages! I waited....and waited...and waited. The woman behind the counter was standing at the cash right in front of me! I smiled, cheerfully said hello, and took out my wallet. Still nothing!
No acknowledgment of my presence, no hello, no "How can I help you?"...NOTHING!
I stood there in disbelief. Is she really ignoring me? Does she not realize there is a paying customer standing at the cash? Hello!?!?!
No. She didn't even serve me or speak to me. It's not like she was incredibly busy. There was only one man sitting at a table and waiting for her to make his sandwich! She surely could have at least taken my order.
She turned her back to me and proceeded to do something else.
Fine. I loudly zipped my wallet shut and stormed out. I did entertain the thought of saying something, but was too worked up and knew that I may not handle it so well if I did say something. No. I'd just fill out a comment card, stating my disappointment. Okay, initially, it wasn't disappointment. It was sheer anger.
I do know that this is not indicative of all Tim Hortons locations and I did mention that this is the one we frequent most often. Will I stop going to this particular location? No. However, I do hope that this is just an isolated incident. I hope I was just the only one this Tim Hortons employee disregarded and ignored.
Photo via Google Images
A paying customer! I am in shock and am completely stupefied! I understand that maybe she had something on her mind. Perhaps she was having a bad day. It was pretty late, but they have late hours of operation. Who knows? But, to send a paying customer storming out the door without even ordering? No, you're not going to lose business, but I do hope staff is trained how to work with the public. This was totally uncalled for.
Hubby knew when he saw me storming out the door, that he wasn't going to get his coffee. On the 74 minute drive home to the Island, thoughts reeled through my mind. "I HOPE this was being videotaped and that her manager saw how terribly her service/performance was!" and "That was the rudest thing that has EVER happened to me!"
Bottom line: I still like Tim Hortons and I will likely continue to frequent that location. I just hope this is dealt with and that the manager makes sure that employees treat their customers the proper way. I can't even say that the service was horrible, because there was no service!!!